Anything that is not prohibited by law or our terms & conditions can be sent via Paczkomaty InPost. Of course all parcels need to comply with dimensions and weight regulations and need to be protected during transportation. All details can be found in the terms and conditions, available on our website.
2. What cannot be sent via Paczkomaty InPost?
It is forbidden to send money, securities, any valuable objects (e.g., jewelry, antiques, works of art), weapon, ammunition, explosives or flammable substances, which can be harmful to health or human life or can cause material damages, drugs and psychotropics, perishable goods or the ones that have special transport requirements, animals and plants, as well as other items, whose transport is prohibited by law. This list does not include all prohibited goods and InPost reserves the right to reject parcels which contain other dangerous items.
3. How often are parcels delivered to Paczkomaty InPost?
We deliver to Paczkomaty InPost every working day.
4. Is there a minimal parcel weight?
A minimal parcel weight is 50grams.
5. What is the maximum weight of a parcel?
It is 12 kilograms.
6. Who can post parcels via Paczkomaty InPost?
Parcels can be sent via Paczkomaty InPost by all individuals who have registered in our service and all companies, which have added Paczkomaty InPost as an option of delivery.
7. What parcels can be sent via Paczkomaty InPost?
Anything that is not prohibited by law or our terms & conditions. Of course all parcels that are to be sent need to comply with dimensions and weight regulations and need to be protected during transport. All details can be found in the terms and conditions, available on our website.
8. When will the parcel be shipped to the parcel machine after it has been sent?
Maximally within 2 working days.
9. Can parcels sent via Paczkomaty InPost be insured?
Yes. You can insure packages up to the following sums: 100 PLN, 250 PLN, 500 PLN, 1000 PLN, 2000 PLN i 5000 PLN. This service is charged extra.
10. What if the parcel size exceeds the size of a locker box?
In this situation we recommend sending your parcel with traditional InPost courier services. Find out more about this option.
11. Can two parcels be delivered to one locker box?
No. Only one parcel per locker box is possible.
12. How will I know my order has already arrived to the parcel machine?
You will be notified about that via text message and e-mail in which a pick up code, necessary for collecting your parcel will be included.
13. When do I have to collect my parcel from Paczkomaty InPost?
Your package will be held in the parcel machine for you for 3 working days. Afterwards you can pick up your parcel within 11 days in the nearest InPost Service Point. Inpost Service Points locator.
14. Will I get a reminder message about picking up a parcel?
Yes, two days after the shipment has been delivered to the parcel machine, a reminder message will be sent to you.
15. How can I pay for the shipment?
You can pay for the shipment either by means of credit card or online transfer. If you wish to pay on delivery, you should pay in cash in the cashier point located nearby the parcel machine. The latter option will be available soon.
16. Where should I pay on delivery?
All parcel machines sites operate non-stop (e.g., gas stations, supermarkets, car parks, LPG stations). You can make your payment there.
17. Can someone else pick up my parcel?
Yes, provided this person has a pick up code which has been sent to you via text message and e-mail and a telephone number you used while registering on www.paczkomaty.pl website. However, you bear the whole responsibility of providing this information to the third party.
18. When parcels are returned to the sender?
After 14 days – they are held for 3 days in Paczkomaty InPost and then for 11 days in the InPost Service Point.
19. I have already got an e-mail with information, that my shipment has been registered. However, I did not get my order after 2 days. Why?
You got information that your parcel has been franked and is ready to be sent. However, two days are counted from the moment the sender delivers the parcel to the InPost Service Point and registers the parcel in the shipment tracking system on www.paczkomaty.pl website.
20. Why didn’t I get a notification message that my parcel arrived to Paczkomaty InPost?
A possible reason might be that you entered a wrong mobile phone number. If so, edit your profile on www.paczkomaty.pl by entering a correct phone number. If you did not get an e-mail notification, it might be because your e-mail service has filtered it to the spam folder. If you have any problems of this kind, let us know about it – describe the problem and send it to pomoc@paczkomaty.pl. Should you have different problems with text message/e-mail notification, please call our Customer Service 801 400 100 (for landlines) or 722 444 000 (for mobile phones).
21. How much does sending a parcel cost?
Depending on the parcel size: Size A – 6.99 PLN, size B – 8.99 PLN, size C – 11.99 PLN [gross prices].
22. How to lodge a complaint?
You can lodge a complaint either via Parcel Manager, complaint form (http://www.inpost.pl/?id=34) or directly by the parcel machine (choose this option on the display panel), if you are not satisfied with the condition of your parcel. You can also call our Complaint Department 801 400 100 (for landlines) or 722 444 000 (for mobile phones).
23. What should I do if my order from an e-store has not been delivered to Paczkomaty InPost?
You should check your parcel status via shipment tracking system on our website or via Parcel Manager. If you are still not sure about the status of your parcel, lodge a complaint.
24. I cannot find the pick up code. How can I restore it?
If you cancelled a text message with a pick up code and cannot access your e-mail account, to which we have also sent this code, call us 801 400 100 (for landlines) or 722 444 000 (for mobile phones). We will verify the data and resend you a text message with a pick up code as soon as possible.
25. How can I track my shipment?
You can track shipments either via our shipment tracking system on our website or via Parcel Manager. All you need to provide to see the status of your shipment is the shipment number.
26. What happens if an addressee does not pick up the parcel?
If an addressee does not pick up the parcel within 3 days from the moment it was delivered to the parcel machine, the shipment will be taken to the nearest InPost Service Point for another 11 days. After this time, the order will be returned to the sender, who will need to pay for the delivery the same price that has been paid to send this parcel.
